LUTHFI, M.; BRIDA, L.; PURWINARTI, T. ANALISIS IMPLEMENTASI STANDARD OPERATION PROCEDURE (SOP) DALAM MENJAGA KUALITAS LAYANAN TELLER (STUDI KASUS PADA BANK TABUNGAN NEGARA CABANG DEPOK). Epigram, [S. l.], v. 13, n. 1, 2016. DOI: 10.32722/epi.v13i1.814. Disponível em: https://jurnal.pnj.ac.id/index.php/epigram/article/view/814. Acesso em: 30 nov. 2021.