Pengaruh Pelayanan Administrasi Akademik dengan Sistem Registrasi Online Terhadap Kepuasan Mahasiswa Politeknik Negeri Jakarta

Dewi Susilowati; Dewi Winarni Susyanti; Titik Purwinarti

doi:10.32722/epi.v12i2.721

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Each paper is reviewed at least by a reviewer using track change in the article. All comments and suggestions from the reviewers are written using track change. It is to facilitate the editor and writer teams in communicating the results of the review. Thus, EPIGRAM (e-journal) does not require any other form to deliver the results of the report from the reviewers to the editorial team.

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CODE OF ETHICS FOR SCIENTIFIC PUBLICATIONS

Foreword

The ethics of scientific publications in EPIGRAM (e-journal) is used to guide that all the writings published in the journal have followed ethical principles in academic publications to prevent misunderstandings and conflicts. This paper presents several articles related to the field of language, social science, culture, and education on ethics in this journal publication (authors, editors, truthful partners, publishers, and readers).

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EPIGRAM (e-journal) publishes articles from the results of scientific research in the field of language, social science, culture, education and has not been edited or in the process of submission in other publications.

The proposed articles can come from the fields of languages, social sciences, cultures, and education.

EPIGRAM (e-journal) is a peer-reviewed journal in the publication of an article in building a coherent and recognized network of knowledge about languages, social sciences, cultures, and education. The papers sent to EPIGRAM (e-journal) must be able to point the quality of the writing of the author. Therefore, it is essential to arrange standards in ethical behavior for all colleague engaged in the publication: authors, editors, partners, publishers, and journal sponsors.

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Articles are original reports of research results and present accurate articles from research conducted by the objectives. The data presented in the paper must be accurate based on research results. Published articles must be adequate and detailed so that they can use as references or references for other researchers. The team editor will not accept presented data, not by ethical behavior in EPIGRAM (e-journal).

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The author has to ensure the article written is the original work of the author himself. If the author enters the results of the research or references from others, the author must admit the name of the author of the article. Plagiarism is an action of imitating and copying all items relating to what is written by another writer and claimed by another author without including the original author. This deed of plagiarism is unethical behavior in the publication and not able accepted in EPIGRAM (e-journal). Entering the same article to more than one journal is unethical behavior and is not acceptable.

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The Decision of the Editorial Team

Peer-reviews assists the editor in making decisions to be accepted or rejected by an article that enters EPIGRAM (e-journal), peer-reviewed (a sustainable partner) to conduct a blinded review and evaluation of papers that are reasonable in authors expertise. The reviewers do not know the author's name and the name of the author's institution as blind-review. It means to avoid conflicts of interest and to assure the quality of the paper.

Each paper is reviewed at least by two reviewers using track change in the article. All comments, suggestions, and reviewers' comments are written by using track change. It is to facilitate the editor and writer team in communicating the results of the review. Thus, EPIGRAM (e-journal) does not require any other form to deliver the results of the report from the reviewer to the editorial team.

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The review process in EPIGRAM (e-journal) generally takes 1-4 months, and if the review process takes longer because of one reason or another, the editor will communicate to the author. The editor team expects the administrative review process, the improvement of the author and the publication of the article, taken out six months.

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Screening For Plagiarism

The documents must meet the maximum similarity limit of 20% to proceed to the review process. To check the possibility of plagiarism manuscript is submitted using the application Ithenticate

Published Jan 14, 2016

https://doi.org/10.32722/epi.v12i2.721

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Vol. 12 No. 2 (2015)

Dewi Susilowati

Jurusan Administrasi Bisnis Terapan, Administrasi Niaga

Dewi Winarni Susyanti

Jurusan Administrasi Bisnis Terapan, Administrasi Niaga

Titik Purwinarti

Jurusan Administrasi Bisnis Terapan, Administrasi Niaga

Abstract

Abstrak

Penelitian ini diberi judul tentang Pengaruh Pelayanan Administrasi Akademik dengan Sistem Registrasi Online terhadap kepuasan mahasiswa di Politeknik Negeri Jakarta. Penelitian ini di lakukan di kampus Politeknik negeri Jakarta. Tujuan penelitian ini adalah untuk mengetahui seberapa besar pengaruh kualitas pelayanan administrasi akademik dengan sistem registrasi online terhadap kepuasan mahasiswa. Populasi dalam penelitian ini adalah seluruh mahasiswa politeknik negeri Jakarta yang berjumlah 6733 orang, dengan total sample sebanyak 99 responden. Ini didapatkan menggunakan rumus slovin. Pengumpulan data dilakukan dengan cara menyebarkan kuesioner, melakukan observasi, dan wawancara. Teknik sampling menggunakan teknik non Probability sampling dengan model teknik aksidental. Untuk menganalisis data menggunakan program windows SPSS 20. Hasil dari penelitian ini menyatakan bahwa adanya pengaruh yang signifikan antara kualitas pelayanan administrasi akademik dengan sistem registasi online terhadap kepuasan mahasiswa, dengan koefisien korelasi yang didapat sebesar 0,460 dengan taraf kesalahan 0,005. Dengan demikian dapat diketahui bahwa variabel pelayanan administrasi akademik dengan sistem registrasi online memberikan kontribusi sebesar 21,2% terhadap kepuasan mahasiswa, sedangkan sisanya sebesar 78,8% ditentukan faktor lain.

Kata Kunci : Hubungan, administrasi akademik, sistem registrasi online, kepuasan mahasiswa, pelayanan

Abstract

This research is entitle the influence of Academic Administration Service with Online Registration System toward Student Satisfaction. This research was conducted at State Polytechnic of Jakarta. This study is aimed to determine how much influence quality of Academic Administration Service with Online Registration System to Student’s satisfaction. Population in this research are Student’s at State Politechnic of Jakarta, the numbering is 6.733 people, with a total of sample is 99 respondents. This is used Slovin formulas. Data were collected by questionnaires, observation, and interviews. Sampling technique using non probability sampling technique with the type of accidental sampling.To analyze the data using SPSS 20 program.The result of the researce is significant influence between academic administration service with online registration system toward student satisfaction, with a correlation coefficient of 0,460with 0,005 standar error . It can be shows that the variable of academc administration service quality with online registration system contributed 21,2% of student satisfaction, while the rest equal to 78,8% is determined by the other factors.

Keywords : Influence, academic administrative, online registration system, student satisfaction, service

How to Cite

Susilowati, D., Susyanti, D. W., & Purwinarti, T. (2016). Pengaruh Pelayanan Administrasi Akademik dengan Sistem Registrasi Online Terhadap Kepuasan Mahasiswa Politeknik Negeri Jakarta. EPIGRAM (e-Journal), 12(2). https://doi.org/10.32722/epi.v12i2.721



	Published By	: Politeknik Negeri Jakarta
	Address	: Jl. Prof. DR. G.A. Siwabessy, Kukusan, Kecamatan Beji, Kota Depok, Jawa Barat 16424
	Phone	: +62-21-7863532
	E-Mail	: [email protected]
	URL	: https://jurnal.pnj.ac.id/index.php/epigram/index

	This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

About Journal

Focus and Scope

Peer Review Process

Open Access Policy

Publication Ethic

Screening For Plagiarism

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