EVALUASI TERHADAP PENERAPAN SISTEM MANAJEMEN MUTU ISO-9001:2008 DI POLITEKNIK NEGERI JAKARTA

Endah Wartiningsih; Widjatmaka Widjatmaka

doi:10.32722/epi.v10i2.635

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Foreword

The ethics of scientific publications in EPIGRAM (e-journal) is used to guide that all the writings published in the journal have followed ethical principles in academic publications to prevent misunderstandings and conflicts. This paper presents several articles related to the field of language, social science, culture, and education on ethics in this journal publication (authors, editors, truthful partners, publishers, and readers).

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The proposed articles can come from the fields of languages, social sciences, cultures, and education.

EPIGRAM (e-journal) is a peer-reviewed journal in the publication of an article in building a coherent and recognized network of knowledge about languages, social sciences, cultures, and education. The papers sent to EPIGRAM (e-journal) must be able to point the quality of the writing of the author. Therefore, it is essential to arrange standards in ethical behavior for all colleague engaged in the publication: authors, editors, partners, publishers, and journal sponsors.

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The Authors and Co-authors of the Article

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The Decision of the Editorial Team

Peer-reviews assists the editor in making decisions to be accepted or rejected by an article that enters EPIGRAM (e-journal), peer-reviewed (a sustainable partner) to conduct a blinded review and evaluation of papers that are reasonable in authors expertise. The reviewers do not know the author's name and the name of the author's institution as blind-review. It means to avoid conflicts of interest and to assure the quality of the paper.

Each paper is reviewed at least by two reviewers using track change in the article. All comments, suggestions, and reviewers' comments are written by using track change. It is to facilitate the editor and writer team in communicating the results of the review. Thus, EPIGRAM (e-journal) does not require any other form to deliver the results of the report from the reviewer to the editorial team.

Punctuality

The review process in EPIGRAM (e-journal) generally takes 1-4 months, and if the review process takes longer because of one reason or another, the editor will communicate to the author. The editor team expects the administrative review process, the improvement of the author and the publication of the article, taken out six months.

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The Review Must be Objective

The editor team strives to review articles objectively. The results of the analyses have to sharpen the writing, especially in strengthening the results and discussion of the research objectives so that it can support the improvement of the article.

Source / Reference Recognition

The reviewer should identify relevant research that will be published that there is no plagiarism by the author. The reviewer must observe, explore each statement in the discussion and report by the relevant quote. Reviewers must also provide an understanding of the editor regarding substantial similarities and overlap with the articles before the article is published.

Screening For Plagiarism

The documents must meet the maximum similarity limit of 20% to proceed to the review process. To check the possibility of plagiarism manuscript is submitted using the application Ithenticate

Published Dec 16, 2014

https://doi.org/10.32722/epi.v10i2.635

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Statistic

Vol. 10 No. 2 (2013)

Endah Wartiningsih

Widjatmaka Widjatmaka

Abstract

Abstrak
Penjaminan mutu di perguruan tinggi menjadi isu penting di Indonesia. Kewajiban adanya penjaminan mutu pada suatu lembaga pendidikan tinggi terdapat pada UU No. 20 Tahun 2003 dan diperkuat dengan UU No. 12 Tahun 2012. Salah satu sistem penjaminan mutu yang diterapkan di perguruan tinggi adalah ISO-9001:2008. Politeknik Negeri Jakarta (PNJ) sudah menerapkan sistem manajemen mutu ISO-9001:2008 sejak tahun 2009. Penelitian ini bertujuan untuk mengevaluasi implementasi ISO-9001:2008 di PNJ. Subyek penelitian adalah personil unit kerja yang sudah mendapatkan sertifikasi ISO. Pengumpulan data dilakukan dengan menggunakan kuesioner. Instrumen penelitian berupa pertanyaan/pernyataan tertutup dan dilengkapi pertanyaan dengan jawaban terbuka. Data yang berhasil dikumpulkan, diklasifikasikan, dan ditabulasi. Selanjutnya dilakukan analisis secara deskriptif dengan pendekatan prosentase. Hasil penelitian menunjukkan bahwa pada umumnya semua unit kerja memiliki secara lengkap dokumen wajib, baik dokumen untuk tingkat institusi maupun tingkat unit kerja, hanya saja belum sanggup untuk dapat mendapatkan dokumen tersebut pada saat diperlukan secara cepat. Semua unit kerja mengimplementasikan dengan baik sistem manajemen mutu ISO-9001:2008. Unit kerja selalu menindaklanjuti temuan hasil audit mutu ISO-9001:2008. Unit kerja menyatakan bahwa ISO-9001:2008 bermanfaat bagi peningkatan kinerjanya, dan perlu dilanjutkan dan disinergikan dengan SPMI.. Pelaksanaan audit mutu ISO-9001:2008, baik audit internal maupun eksternal, masih perlu ditingkatkan.

Kata kunci: ISO-9001; SPMI; Penjaminan Mutu; PNJ.

ABSTRACT
In the college known several quality assurance systems, two of which are widely applied in so many places is Quality Management System ISO-9001 and Quality Assurance System of Higher Education (SPM-PT) Directorate of Higher Education (Dikti). SPMPT consisted of Internal Quality Assurance System (SPMI) and External Quality Assurance System (SPME). Quality Management System ISO-9001 and SPMI now is being applied at Politeknik Negeri Jakarta (PNJ). Application of Quality Management System ISO 9001:2008 in PNJ established since 2009 in several part of work units. This research was conducted to understand how the perception of work units to apply ISO.
The subjects of this research were the implementers of ISO in the work units. The data was collected using questionnaire instruments. After data obtained, data were processed, tabulated, and then analyzed descriptively by looking at the average and the proportion of the majority opinion of the respondents.
The result showed that the completeness of the documents required was filled by the work units, but the speed to show the documents still need to be improved; quality of audit was beneficial to improve work units, but the audit need to be fixed; understanding level of the Quality Management System still need to be improved, so it impact on the doubts in establishing a Quality Management System which should be applied in PNJ whether ISO or SPMI.

Kata kunci: ISO-9001; SPMI; Quality Assurance; SNP; PNJ.

How to Cite

Wartiningsih, E., & Widjatmaka, W. (2014). EVALUASI TERHADAP PENERAPAN SISTEM MANAJEMEN MUTU ISO-9001:2008 DI POLITEKNIK NEGERI JAKARTA. EPIGRAM (e-Journal), 10(2). https://doi.org/10.32722/epi.v10i2.635



	Published By	: Politeknik Negeri Jakarta
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